一般條款及細則
一般條款及細則
Terms & Conditions
1. 使用條款及接受
1. Terms of Use & Acceptance
使用本網站及本公司所提供之任何服務，即表示您已閱讀、理解並同意受本《條款及細則》所約束。
請您於註冊會員及使用本網站服務前仔細閱讀本條款，並定期查閱是否有更新內容。如您不同意本條款任何部分，請立即停止使用本網站及相關服務。
By using this website and any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
Please read these terms carefully before registering and using our services. If you do not agree, please discontinue use of this website immediately.
2. 註冊
2. Registration
您須年滿 18 歲或以上 方可註冊帳戶及使用本網站服務。
於註冊時，您須提供真實、準確及最新的個人資料，並同意於資料有變更時即時更新。
如本公司認為所提供之資料不正確、不完整或具誤導性，本公司有權暫停或終止您的帳戶及相關服務，而毋須另行通知。
You must be at least 18 years old to register and use our services.
You must provide true, accurate, and up-to-date information and update it promptly if there are any changes.
We reserve the right to suspend or terminate your account if the information provided is inaccurate or incomplete.
3. 帳戶及安全
3. Account & Security
您須對所有透過您的帳戶進行之活動承擔全部責任。
請妥善保管您的帳戶資料及密碼。如因使用者疏忽或未妥善保管而導致任何損失，本公司概不負責。
如發現帳戶遭未經授權使用，請立即通知本公司。
You are responsible for all activities conducted under your account.
You must keep your login credentials secure. We are not liable for any loss arising from negligence.
If you become aware of unauthorized use of your account, you must notify us immediately.
4. 訂單及產品供應
4. Orders & Product Supply
訂單一經確認，恕不接受取消或修改；本條款第 9 節、退貨、換貨及退款政策所列的售後安排及適用法律另有規定的情況除外。
缺貨及替換安排
如您所選之指定款式於出貨時因庫存不足、供應限制、停產或其他不可控因素而未能提供，本公司保留在毋須另行通知的情況下，以相同或相近系列之隨機款式替換該產品之權利，以完成訂單及安排出貨。
所有相關替換安排將視為已妥善履行原訂單之交付責任。
隨機口味及包裝說明
所有隨機替換之產品將為相同口味或同一產品系列，本公司恕不提供混配不同口味或跨系列產品之安排。
例如：雪花酥 2 件裝將為相同口味。
所有產品圖片僅供參考，實際產品在顏色、包裝或細節上可能略有差異。
食品及飲品的退貨、換貨及退款安排，請參閱本條款第 9 節及退貨、換貨及退款政策；您的法定權利不受影響。
Once an order is confirmed, it cannot be cancelled or modified, except for the after-sales arrangements in section 9 and our Returns, Exchanges and Refunds Policy, or where otherwise required by applicable law.
If the selected item is unavailable at the time of shipment due to inventory shortage, supply constraints, discontinuation, or other factors beyond our control, the Company reserves the right to replace the item with a random product from the same or similar series without prior notice.
Such replacement shall be deemed as full and proper fulfillment of the original order.
All randomly selected replacement items will be of the same flavour or within the same product series. Mixed flavours or cross-series combinations will not be provided.
For example, a 2-piece Snowflake Crisp set will consist of the same flavour.
Product images are for reference only. Actual products may vary.
For returns, exchanges and refunds relating to food and beverages, please refer to section 9 and our Returns, Exchanges and Refunds Policy. Your statutory rights are unaffected.
5. 食品安全及過敏原提示
5. Food Safety & Allergen Notice
所有產品均依香港法例標示成分及營養資料。
產品可能含有致敏成分（包括但不限於乳製品、堅果、麩質、大豆等），購買前請仔細閱讀產品標籤。
因個人過敏或飲食限制而引起之任何不良反應，本公司概不承擔責任。
All products are labeled with ingredients and nutrition facts in compliance with Hong Kong laws.
Products may contain allergens such as dairy, nuts, gluten, and soy. Please review labels carefully.
We are not liable for adverse reactions caused by allergies or dietary restrictions.
6. 印刷及檔案上傳
6. Printing & File Upload
所有印刷品均以本公司色彩管理標準為準。
請使用 CMYK 色彩模式。RGB、PANTONE 或其他模式可能導致色差，本公司不承擔責任。
同款同時間印刷色差 ±10%，不同時間批次 ±10–15% 屬正常範圍。
向量檔案（AI、CDR、EPS、PDF）為最佳格式；點陣圖（PSD、JPG、TIF、PNG）可能影響清晰度。
若稿件含 QR code 或條碼，本公司不保證能正常讀取。
檔案一般保留 1–3 個月，逾期自動刪除。
卡片裁切 ±1–2mm、貼紙張貼偏差 ±10–15% 屬正常範圍。
All printing follows our company’s color management standards.
Files must be in CMYK mode. RGB, PANTONE, or other modes may cause color discrepancies for which we are not responsible.
Color variation within ±10% (same batch) or ±10–15% (different batches) is considered normal.
Vector files (AI, CDR, EPS, PDF) are preferred; raster files (PSD, JPG, TIF, PNG) may affect clarity.
QR codes or barcodes are not guaranteed to be scannable.
Files are stored for 1–3 months only and will be deleted automatically thereafter.
Cutting tolerance ±1–2mm and sticker application variance ±10–15% are normal.
7. 付款
7. Payment
所有價格均以港幣（HKD）計算。
您下單時即授權本公司透過第三方支付平台收取相關金額。
訂單僅於完成付款後方會進入處理程序。
All prices are listed in Hong Kong Dollars (HKD).
By placing an order, you authorize us to charge the stated amount via third-party payment platforms.
Orders will only be processed after full payment is received.
8. 送貨
8. Delivery
目前送貨至香港指定地區（不包括偏遠地區、離島或無電梯大廈）；澳門訂單須先聯絡專人客服另行報價及確認安排。
訂單將由本公司或物流夥伴配送，貨品於交付至指定地址時，風險即轉移至客戶。
如未能於指定時間收貨，可能需支付額外費用或重新安排。
送貨日期僅供參考，如有延誤，本公司不承擔責任。
We currently deliver to designated areas in Hong Kong (excluding remote areas, outlying islands, or buildings without elevators). For Macau orders, please contact our dedicated customer service team for a separate quotation and confirmation of arrangements.
Orders are delivered by us or logistics partners, and risk transfers to the customer once delivered to the designated address.
Failure to receive goods at the scheduled time may incur extra charges.
Delivery dates are estimates only, and we are not liable for delays.
9. 退換貨政策
9. Return & Exchange Policy
除適用法律另有規定外，本店不接受純粹因改變主意而申請退貨、換貨或退款，此安排適用於全店商品，包括食品、飲品、一般商品及訂製／個人化商品。
請於收貨時檢查商品。如發現瑕疵、損壞、錯誤配送、數量短缺，或訂製商品有重大製作錯誤，請於收貨後 1 日內透過 WhatsApp +852 9166 8854 或電郵 hello@bysage.co 聯絡我們的專屬客服，並提供訂單編號、受影響商品及數量、問題說明，以及收貨時清楚顯示商品、包裝及有關問題的相片及影片。
請保留相關商品、包裝及購買證明，以便跟進。如未能提供完整相片或影片，請向客服說明情況。我們會根據您提供的相片、影片及相關資料核實情況，並因應個案及適用法律，安排合適的退貨、換貨或退款處理。上述 1 日通知安排及資料要求，不會限制或取代您根據適用法律享有的權利。
請先聯絡專屬客服，確認退貨安排、寄回地址及運送方式，切勿自行寄回商品。客服會按個案提供所需指示，包括需退回的商品、包裝或配件，以及適用的運送安排。1 日通知安排是指報告問題的時間，並非要求於 1 日內實際寄回商品。
如需退回商品，我們會在收到及檢查退貨後通知您審核結果。已批准的退款會於 10 個工作天內退回原付款方式；如適用法律規定較早的退款期限，我們會按該期限處理。銀行、信用卡公司或付款服務供應商可能需要額外時間入帳。如有退款進度疑問，請聯絡專屬客服查詢。
本安排不影響您根據適用法律享有的權利。詳情請參閱我們的退貨、換貨及退款政策。
Unless otherwise required by applicable law, we do not accept returns, exchanges or refunds simply because you have changed your mind. This applies to all products, including food, beverages, general merchandise and customised or personalised products.
Please inspect your items upon receipt. If an item is defective, damaged, incorrectly supplied or missing, or if a customised item contains a significant production error, please contact our dedicated customer service team via WhatsApp at +852 9166 8854 or email at hello@bysage.co within 1 day of receiving your order. Please provide your order number, the affected items and quantities, a description of the issue, and photos and videos taken when you received the order, clearly showing the items, packaging and relevant issue.
Please retain the affected items, packaging and proof of purchase while we investigate. If you cannot provide complete photos or videos, please explain the circumstances to our customer service team. We will review the photos, videos and other relevant information you provide and arrange an appropriate return, exchange or refund based on the circumstances and applicable law. The 1-day notification period and evidence requirements do not limit or replace your rights under applicable law.
Please contact our dedicated customer service team to confirm the return arrangements, return address and shipping method before sending any items back. Our team will provide case-specific instructions, including which items, packaging or accessories should be returned and the applicable shipping arrangements. The 1-day notification period relates to reporting an issue, not to physically returning the goods within 1 day.
If a return is required, we will notify you of the outcome after receiving and inspecting the returned items. Approved refunds will be issued to your original payment method within 10 business days of approval, or sooner where required by applicable law. Your bank, credit card company or payment provider may require additional time to post the refund to your account. Please contact our customer service team if you have any questions about the status of your refund.
These arrangements do not affect your rights under applicable law. Please refer to our Returns, Exchanges and Refunds Policy for details.
10. 免責聲明
10. Disclaimer
本公司不保證網站或服務完全不受干擾或無誤。
因不可抗力（包括但不限於天災、疫情、罷工、交通延誤等）所造成之延誤或取消，本公司不承擔責任。
在法律允許範圍內，本公司不對任何間接、附帶或後果性損失承擔責任。
We do not guarantee that the website or services will be uninterrupted or error-free.
We are not responsible for delays or cancellations caused by force majeure.
To the extent permitted by law, we are not liable for any indirect or consequential losses.
11. 知識產權
11. Intellectual Property
網站上的文字、圖片、標誌、設計及內容均屬本公司或授權方所有。
未經書面許可，不得使用、複製、轉載或分發。
All text, images, logos, designs, and content on this website are owned by us or our licensors.
You may not use, reproduce, or distribute them without written consent.
12. 條款修訂
12. Amendments
本公司保留隨時修訂本條款及細則之權利，並於網站公布後即時生效。
We reserve the right to amend these Terms & Conditions at any time, effective upon posting on the website.
13. 爭議解決
13. Governing Law & Jurisdiction
本條款及細則受 香港特別行政區法律 管轄。
如有任何爭議，雙方同意以香港法院作最終及專屬裁決地。
These Terms & Conditions are governed by the laws of Hong Kong.
Any disputes shall be subject to the exclusive jurisdiction of the Hong Kong courts.