Sip back, relax, and let us handle the delivery! To ensure a smooth and refreshing experience with your Tea By Sage order, please review our delivery details before hitting that checkout button.

Order Cut-Off Time:

• Place your order before 11:30 am (HKT) for the fastest possible delivery.
• Orders placed before the cut-off time are eligible for next-day delivery (excluding Saturdays, Sundays, and public holidays).

Delivery Options:

• Free Delivery: Enjoy complimentary delivery on orders over [amount].
• Premium Timed Delivery: Select your preferred delivery window for a fee of [amount].

Delivery Coverage:

• We currently deliver to [list of areas or regions].

Important Notes:

• Please ensure someone is available to receive the delivery at the provided address.
• In buildings without lift access, our delivery personnel will deliver to the ground floor lobby.
• While we strive to meet your preferred delivery time slot, please note that actual delivery times may vary due to unforeseen circumstances like traffic and weather conditions.
• Tea by Sage is not responsible for delays caused by incorrect delivery information or the absence of a recipient at the time of delivery.
• Additional fees may apply for redelivery attempts due to incorrect addresses, recipient unavailability, or refusal to accept the package.

Inclement Weather Policy:

• In the event of Typhoon Signal No. 8 or above, Black Rainstorm Warning, or any government-issued "extreme conditions" announcement, deliveries will be rescheduled for the next available business day.

Force Majeure:

• Tea By Sage shall not be held liable for any delays or failures to deliver due to unforeseen circumstances beyond our control, including but not limited to natural disasters, government actions, and public emergencies.

Questions?

• Contact our friendly customer service team at [email address or phone number]. We're here to help!

Thank you for choosing Tea By Sage!

Indulge in the exquisite world of Tea By Sage, delivered right to your doorstep with complimentary shipping!

Enjoy Free Shipping on Your Tea Journey:

Simply meet the following condition to unlock free shipping on your order at bysage.co:

• Minimum Order Value: Place a single order totaling HK$350 or more.

Please Note:

• Free shipping does not apply to orders using coupons, store credit, gift certificates, reward points, or if the final order value falls below HK$350 due to adjustments for out-of-stock items.
• Register as a bysage.co member to enjoy this exclusive perk.
• Free shipping is available on selected dates (excluding rush orders). Please contact our customer service team at Curatedbysage@gmail.com or via Whatsapp after placing your order to confirm the delivery date.
• Orders requiring delivery date changes after the 11:30 am cut-off time or next-day delivery will be subject to Premium Timed Delivery fees.

Delivery Coverage:

• We currently deliver within Hong Kong only (excluding outlying islands and certain remote areas. Please refer to our "Remote Area Definition" for more details).
• For deliveries to hotels, barbecue sites, or other non-standard addresses, as well as buildings without lift access, you may be required to collect your order from the lobby or arrange a convenient meeting point with the delivery driver.

Important Delivery Information:

• Tea By Sage is not responsible for any temperature-related issues if the customer is unavailable to receive the delivery and instructs the delivery driver to leave the package unattended at the door or lobby.
• For orders that do not meet the free shipping requirement, a standard delivery fee of HK$40 will apply.
• The daily order cut-off time is 11:30 am. Orders placed before the cut-off time are eligible for next-day delivery.
• Free shipping is not available on Saturdays, Sundays, and public holidays.

We reserve the right to amend or terminate any of the above terms and conditions without prior notice.

For any inquiries, please contact us at Curatedbysage@gmail.com.

Indulge in the ultimate tea experience with Tea By Sage Premium Delivery – where luxury meets convenience.

Experience a New Level of Tea Indulgence:

Tea By Sage offers a premium delivery service tailored to your schedule. Choose your preferred delivery date and time slot, and we'll handle the rest, ensuring your tea arrives at its freshest.

How to Enjoy Premium Delivery:

• Order & Register: Place your order at bysage.co and register as a member.
• Specify Your Preferences: Indicate your desired delivery date and time slot in the order notes.
• Confirm with Our Team: Contact our customer service team at Curatedbysage@gmail.com or via Whatsapp to confirm your Premium Delivery details.

Premium Delivery Terms & Conditions:

• Order Value: Enjoy one complimentary Premium Delivery service with a minimum single order value of HK$1800. If the final order value falls below HK$1800 after applying coupons, gift certificates, reward points, or adjustments for out-of-stock items, a Premium Delivery fee will apply.
• Delivery Date Selection: Place your order before the 11:30 am cut-off time and select your preferred delivery date within 180 days from the order date (excluding Saturdays, Sundays, and public holidays).

Delivery Coverage and Important Notes:

• We offer delivery within Hong Kong only (excluding outlying islands and certain remote areas. Please refer to our "Remote Area Definition" for more details).
• For deliveries to hotels, barbecue sites, or other non-standard addresses, as well as buildings without lift access, you may be required to collect your order from the lobby or arrange a convenient meeting point with the delivery driver.
• Tea By Sage is not responsible for any temperature-related issues if the customer is unavailable to receive the delivery and instructs the delivery driver to leave the package unattended at the door or lobby.

Premium Delivery Fees:

• All Premium Delivery services are subject to an additional fee, except for one complimentary service with a single order value of HK$1800 or more.

Contact Us:

• We reserve the right to amend or terminate any of the above terms and conditions without prior notice. For any inquiries, please contact us at Curatedbysage@gmail.com.