Official Delivery | bysage.co meets your diverse delivery needs!
Whether for everyday orders or important occasions, we offer flexible and reliable delivery options:
1️⃣ Official Delivery
🚚 Delivery arranged by our official fleet or SF Express.
The delivery method will be arranged by us based on your selected delivery date; we cannot specify which delivery method will be used.
🇭🇰 Free delivery for orders of HK$300 or more in Hong Kong
📅【Delivery date can be specified】Monday to Saturday 11:00–19:00
📦 Orders will be delivered on the selected delivery date or 1–2 business days in advance.
📞 You will be notified by phone 15–30 minutes before delivery to ensure someone is available to receive the goods.
This option does not have a time slot limit; please reserve the entire selected date for delivery.
⏰ Ordering Tips
📌 In-stock items can be dispatched as soon as 1 working day; pre-orders and customised items follow the product-specific schedule.
📌 To specify a delivery date, please place your order 2–3 days in advance.
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For inquiries or special requests, please contact our customer service team. bysage.co looks forward to bringing you healthy and delicious food!
Standard Hong Kong shipping: free for orders of HK$300 or more; HK$68 for orders below HK$300, across Hong Kong Island, Kowloon and the New Territories. For Macau, contact our dedicated customer service team for a separate quotation and confirmation.
In-stock items can be dispatched as soon as 1 working day; this is not a promise of delivery within 1 day. The order cut-off is 10:30am Hong Kong time. Orders placed at 10:30am or later are treated as next-working-day orders. Saturdays, Sundays and public holidays are excluded. Pre-orders and customised items follow the dispatch dates, artwork approvals and production lead times stated on the product page.
Dedicated customer service: Monday–Friday, 11:00–19:00 Hong Kong time; AI automated replies are available outside these hours. WhatsApp +85291668854 | hello@bysage.co.
If there is a problem with your item, including a defect, damage, incorrect delivery or missing item, please contact our dedicated customer service team within 1 day after receipt via WhatsApp at +852 9166 8854 or email at hello@bysage.co. Please provide your order number, relevant photos, video taken when you received the order, and a description of the issue. We will review the information and arrange an appropriate return, exchange or refund according to the circumstances and applicable law. If you cannot provide complete photos or video, please explain the circumstances to our team. This notification arrangement and information requests do not affect your rights under applicable law.
