Dog Office Life Tea Tins — Farewell Gifts for Colleagues

Delivery information | bysage.co

Standard delivery hours: 11:00–19:00.
Delivery is arranged by our in-house fleet or SF Express according to the selected delivery date; the courier cannot be selected.
Delivery dates: Monday–Saturday. Orders may arrive on the selected date or 1–2 working days earlier. The driver will call 15–30 minutes before delivery. Standard delivery does not include a specific time slot; please ensure someone is available to receive the order on the selected date.
For a specific delivery date, please order 2–3 days in advance.

Standard Hong Kong shipping: free for orders of HK$300 or more; HK$68 for orders below HK$300, across Hong Kong Island, Kowloon and the New Territories. For Macau, contact our dedicated customer service team for a separate quotation and confirmation.

In-stock items can be dispatched as soon as 1 working day; this is not a promise of delivery within 1 day. The order cut-off is 10:30am Hong Kong time. Orders placed at 10:30am or later are treated as next-working-day orders. Saturdays, Sundays and public holidays are excluded. Pre-orders and customised items follow the dispatch dates, artwork approvals and production lead times stated on the product page.

Dedicated customer service: Monday–Friday, 11:00–19:00 Hong Kong time; AI automated replies are available outside these hours. WhatsApp +85291668854 | hello@bysage.co.
If there is a problem with your item, including a defect, damage, incorrect delivery or missing item, please contact our dedicated customer service team within 1 day after receipt via WhatsApp at +852 9166 8854 or email at hello@bysage.co. Please provide your order number, relevant photos, video taken when you received the order, and a description of the issue. We will review the information and arrange an appropriate return, exchange or refund according to the circumstances and applicable law. If you cannot provide complete photos or video, please explain the circumstances to our team. This notification arrangement and information requests do not affect your rights under applicable law.

隨機口味及包裝說明

所有隨機口味之產品將為相同口味，以確保產品風味與整體體驗一致。
本公司恕不提供混配不同口味或跨系列產品之安排。
例如：雪花酥 2 件裝將為相同口味。

缺貨及替換安排

如您所選之指定款式於出貨時因庫存不足、供應限制或其他不可控因素而未能提供，本公司保留在毋須另行通知的情況下，以相同或相近系列之隨機款式替換該產品之權利，以完成訂單及安排出貨。

所有相關替換安排，將視為已妥善履行原訂單之交付責任。
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客製化服務條款說明

SAGE TEA 提供多元化客製化服務，適用於個人禮品、散水禮物及企業活動用途。所有客製化訂單將按確認之設計及內容製作，並受以下條款約束。

客製化項目包括（但不限於）：
• 卡片印刷：客製祝福語、姓名、日期或指定文字
• 貼紙設計：專屬設計貼紙以配合品牌或活動主題
• 鐵盒／布袋印製：印製公司標誌、活動主題或指定圖案

客製化服務詳情
• 最低訂購量：100 件起
• 製作時間：約 2–3 星期（以最終確認設計日起計）
• 急單安排：須視乎實際生產情況而定，請預先聯絡我們查詢

📌 所有客製化訂單一經確認，恕不接受更改、取消或退款。
📌 本公司保留最終生產安排及解釋權。

如需進一步了解客製化服務內容、製作時間或報價，歡迎透過 WhatsApp 或 Email 與我們聯絡。