Delivery information | bysage.co
Standard delivery hours: 11:00–19:00.
Delivery is arranged by our in-house fleet or SF Express according to the selected delivery date; the courier cannot be selected.
Delivery dates: Monday–Saturday. Orders may arrive on the selected date or 1–2 working days earlier. The driver will call 15–30 minutes before delivery. Standard delivery does not include a specific time slot; please ensure someone is available to receive the order on the selected date.
For a specific delivery date, please order 2–3 days in advance.
Standard Hong Kong shipping: free for orders of HK$300 or more; HK$68 for orders below HK$300, across Hong Kong Island, Kowloon and the New Territories. For Macau, contact our dedicated customer service team for a separate quotation and confirmation.
In-stock items can be dispatched as soon as 1 working day; this is not a promise of delivery within 1 day. The order cut-off is 10:30am Hong Kong time. Orders placed at 10:30am or later are treated as next-working-day orders. Saturdays, Sundays and public holidays are excluded. Pre-orders and customised items follow the dispatch dates, artwork approvals and production lead times stated on the product page.
Dedicated customer service: Monday–Friday, 11:00–19:00 Hong Kong time; AI automated replies are available outside these hours. WhatsApp +85291668854 | hello@bysage.co.
For product issues, contact us within 3 days of receipt with photos and a description of the issue. This reporting arrangement does not affect your rights under applicable law.
